General Questions

What is RareFoot?

RareFoot is an online sneaker retailer operated by RareFoot LLC. We serve US customers through our website and publish product, pricing, shipping, and return information before checkout.

Where is RareFoot located?

RareFoot LLC is registered at 1942 Broadway, Boulder, CO 80302, United States. This is an administrative office, not a retail store or return address. Orders are placed online and shipped with tracking through our fulfillment and logistics network.

Products and Internal Review

What products do you offer?

We offer selected current and classic sneaker styles. Unless a product page clearly states otherwise, items are sold as brand new and unworn.

How do you review products before shipping?

Our internal pre-shipment review checks the item against our listing and order details, including the model, size, colorway, condition, packaging, and included accessories. This is not brand authentication and does not indicate brand authorization, affiliation, or endorsement.

Why can a price differ from the original retail price?

Our prices reflect current product cost, availability, and operating costs. A price may be above or below an original retail price. The current selling price is shown on the product page and at checkout.

Ordering and Payment

How do I place an order?

Select an available style and size, add it to your cart, and complete the checkout steps. Review the product details, shipping address, total price, and policy links before submitting payment.

What payment methods do you accept?

The payment methods currently available for your order are displayed at checkout. Availability can vary by device, browser, and payment provider.

How is payment information handled?

Checkout uses encrypted connections, and payment details are transmitted to the payment processor used for the transaction. See our Privacy Policy and Billing Terms for more information.

Can I change or cancel an order?

You may request a cancellation or order change within 5 hours of purchase by emailing support@rarefoot.com with your order number. Approval depends on whether processing has started. Once an order ships, only the eligible return reasons described below apply.

Shipping and Delivery

Where do you ship?

We currently ship within the United States only. We do not ship to P.O. Boxes or APO/FPO addresses.

How much does shipping cost?

Standard shipping is free for US orders.

How long does delivery take?

Order processing normally takes 1 - 2 business days. Estimated shipping time after dispatch is 8 - 10 business days, for an estimated total of 9 - 12 business days. Carrier, weather, holiday, or other logistics delays can affect these estimates.

How do I track an order?

We email tracking information after shipment. Please allow up to 48 hours for the carrier to activate the tracking number.

What should I do if an item arrives damaged or the wrong item arrives?

Email support@rarefoot.com within 14 days of delivery. Include your order number and clear photos of the item and packaging. Do not send an item back until support provides return instructions.

Returns and Refunds

What return requests are eligible?

We accept return requests only when the item is defective, damaged in transit, or different from the item ordered. The request must be submitted within 14 days of delivery.

Do you accept returns for sizing, style preference, or a change of mind?

No. Returns and exchanges for sizing, style preference, change of mind, or buyer's remorse are not accepted.

Who pays for eligible return shipping?

RareFoot covers reasonable standard return shipping for an approved defective, damaged-in-transit, or wrong-item return. Follow the instructions provided by support.

How is an approved return resolved?

After the authorized return is received and inspected, we will confirm whether a replacement is available or submit an approved refund to the original payment method. Inspection normally takes 3-5 business days, and the payment provider may need an additional 5-10 business days to post a refund.

Where can I read the full policy?

See the Refund and Returns Policy for eligibility, evidence, shipping, and refund details.

Support

How can I contact customer support?

What are your support hours?

Support is available 9AM – 5PM PST, Monday to Saturday. We aim to respond to email within 24-48 business hours.